Such, then, was Hitler's opinion of humanity in the mass. It was a very low opinion. Was it also an incorrect opinion? The tree is known by its fruits, and a theory of human nature which inspired the kind of techniques that proved so horribly effective must contain at least an element of truth. Virtue and intelligence belong to human beings as individuals freely associating with other individuals in small groups. So do sin and stupidity. But the subhuman mindlessness to which the demagogue makes his appeal, the moral imbecility on which he relies when he goads his victims into action, are characteristic not of men and women as individuals, but of men and women in masses. Mindlessness and moral idiocy are not characteristically human attributes; they are symptoms of herd-poisoning. In all the world's higher religions, salvation and enlightenment are for individuals. The kingdom of heaven is within the mind of a person, not within the collective mindlessness of a crowd. Christ promised to be present where two or three are gathered together. He did not say anything about being present where thousands are intoxicating one another with herd-poison. Under the Nazis enormous numbers of people were compelled to spend an enormous amount of time marching in serried ranks from point A to point B and back again to point A. "This keeping of the whole population on the march seemed to be a senseless waste of time and energy. Only much later," adds Hermann Rauschning, "was there revealed in it a subtle intention based on a well-judged adjustment of ends and means. Marching diverts men's thoughts. Marching kills thought. Marching makes an end of individuality. Marching is the indispensable magic stroke performed in order to accustom the people to a mechanical, quasi-ritualistic activity until it becomes second nature."
From his point of view and at the level where he had chosen to do his dreadful work, Hitler was perfectly correct in his estimate of human nature. To those of us who look at men and women as individuals rather than as members of crowds, or of regimented collectives, he seems hideously wrong. In an age of accelerating over-population, of accelerating over-organization and ever more efficient means of mass communication, how can we preserve the integrity and reassert the value of the human individual? This is a question that can still be asked and perhaps effectively answered. A generation from now it may be too late to find an answer and perhaps impossible, in the stifling collective climate of that future time, even to ask the question.
VI The Arts of Selling
The survival of democracy depends on the ability of large numbers of people to make realistic choices in the light of adequate information. A dictatorship, on the other hand, maintains itself by censoring or distorting the facts, and by appealing, not to reason, not to enlightened self-interest, but to passion and prejudice, to the powerful "hidden forces," as Hitler called them, present in the unconscious depths of every human mind.
In the West, democratic principles are proclaimed and many able and conscientious publicists do their best to supply electors with adequate information and to persuade them, by rational argument, to make realistic choices in the light of that information. All this is greatly to the good. But unfortunately propaganda in the Western democracies, above all in America, has two faces and a divided personality. In charge of the editorial department there is often a democratic Dr. Jekyll — a propagandist who would be very happy to prove that John Dewey had been right about the ability of human nature to respond to truth and reason. But this worthy man controls only a part of the machinery of mass communication. In charge of advertising we find an anti-democratic, because anti-rational, Mr. Hyde — or rather a Dr. Hyde, for Hyde is now a Ph.D. in psychology and has a master's degree as well in the social sciences. This Dr. Hyde would be very unhappy indeed if everybody always lived up to John Dewey's faith in human nature. Truth and reason are Jekyll's affair, not his. Hyde is a motivation analyst, and his business is to study human weaknesses and failings, to investigate those unconscious desires and fears by which so much of men's conscious thinking and overt doing is determined. And he does this, not in the spirit of the moralist who would like to make people better, or of the physician who would like to improve their health, but simply in order to find out the best way to take advantage of their ignorance and to expolit their irrationality for the pecuniary benefit of his employers. But after all, it may be argued, "capitalism is dead, consumerism is king" — and consumerism requires the services of expert salesmen versed in all the arts (including the more insidious arts) of persuasion. Under a free enterprise system commercial propaganda by any and every means is absolutely indispensable. But the indispensable is not necessarily the desirable. What is demonstrably good in the sphere of economics may be far from good for men and women as voters or even as human beings. An earlier, more moralistic generation would have been profoundly shocked by the bland cynicism of the motivation analysts. Today we read a book like Mr. Vance Packard's The Hidden Persuaders , and are more amused than horrified, more resigned than indignant. Given Freud, given Behaviorism, given the mass producer's chronically desperate need for mass consumption, this is the sort of thing that is only to be expected. But what, we may ask, is the sort of thing that is to be expected in the future? Are Hyde's activities compatible in the long run with Jekyll's? Can a campaign in favor of rationality be successful in the teeth of another and even more vigorous campaign in favor of irrationality? These are questions which, for the moment, I shall not attempt to answer, but shall leave hanging, so to speak, as a backdrop to our discussion of the methods of mass persuasion in a technologically advanced democratic society.
The task of the commercial propagandist in a democracy is in some ways easier and in some ways more difficult than that of a political propagandist employed by an established dictator or a dictator in the making. It is easier inasmuch as almost everyone starts out with a prejudice in favor of beer, cigarettes and iceboxes, whereas almost nobody starts out with a prejudice in favor of tyrants. It is more difficult inasmuch as the commercial propagandist is not permitted, by the rules of his particular game, to appeal to the more savage instincts of his public. The advertiser of dairy products would dearly love to tell his readers and listeners that all their troubles are caused by the machinations of a gang of godless international margarine manufacturers, and that it is their patriotic duty to march out and burn the oppressors' factories. This sort of thing, however, is ruled out, and he must be content with a milder approach. But the mild approach is less exciting than the approach through verbal or physical violence. In the long run, anger and hatred are self-defeating emotions. But in the short run they pay high dividends in the form of psychological and even (since they release large quantities of adrenalin and noradrenalin) physiological satisfaction. People may start out with an initial prejudice against tyrants; but when tyrants or would-be tyrants treat them to adrenalin-releasing propaganda about the wickedness of their enemies — particularly of enemies weak enough to be persecuted — they are ready to follow him with enthusiasm. In his speeches Hitler kept repeating such words as "hatred," "force," "ruthless," "crush," "smash"; and he would accompany these violent words with even more violent gestures. He would yell, he would scream, his veins would swell, his face would turn purple. Strong emotion (as every actor and dramatist knows) is in the highest degree contagious. Infected by the malignant frenzy of the orator, the audience would groan and sob and scream in an orgy of uninhibited passion. And these orgies were so enjoyable that most of those who had experienced them eagerly came back for more. Almost all of us long for peace and freedom; but very few of us have much enthusiasm for the thoughts, feelings and actions that make for peace and freedom. Conversely almost nobody wants war or tyranny; but a great many people find an intense pleasure in the thoughts, feelings and actions that make for war and tyranny. These thoughts, feelings and actions are too dangerous to be exploited for commercial purposes. Accepting this handicap, the advertising man must do the best he can with the less intoxicating emotions, the quieter forms of irrationality.